As a professional in the property management industry, you want to serve your community members with the highest level of customer service. You want to help each and every one of them, and ensure their happiness. Then, one day it happens. You get a phone call from an angry homeowner…who is yelling at you! Now what? How do you handle it?
As winter approaches, associations are beginning to prepare for what the cold weather inevitably brings – snow and ice. For an association, snow and ice accumulation increases the potential for slips and falls occurring throughout a community. Since these slips and falls can lead to injuries and liability claims, associations may wonder what they can do to limit their exposure to such claims.
