As a professional in the property management industry, you want to serve your community members with the highest level of customer service. You want to help each and every one of them, and ensure their happiness. Then, one day it happens. You get a phone call from an angry homeowner…who is yelling at you! Now what? How do you handle it?
The relationship between a board of directors and a community manager is a business relationship. In any good relationship, whether personal or business, there is a reasonable expectation of treatment of all parties involved. Since the manager has been hired by the association’s board of directors, there is an expectation that the manager will show respect to the board members as they are, in essence, the manager’s bosses. Unfortunately, if respect is not reciprocated toward the manager from the board, the business relationship can become weakened.
Association Budgets Beware – New Federal Overtime Rules Are Coming
This past spring, the Obama administration announced new rules which go into effect on December 1st regarding overtime pay for certain employees. I interviewed Heather Paton, CMCA, AMS, PCAM, Executive Director of Seabrook Island POA on Johns Island, South Carolina, who pointed out that many associations will need to be aware of the new rules in creating their budgets for 2017 and beyond..
Association Fees on Owners’ Credit Reports? Benefits and Pitfalls of New Credit Reporting Capabilities
Late payers beware. Community associations now have the ability to report delinquent assessment fees to Equifax, thanks to a recent agreement the major credit bureau entered into earlier this year with Sperlonga Data & Analytics.
Excerpt from AssociationHelpNow™ Condo/HOA Primer by Raymond Dickey
Author Note: With hurricane season on the horizon, we thought this chapter from my book would be useful to our readers.
What happens when a property damage disaster occurs in an association? What steps need to be taken at the time of the disaster and afterwards in order to restore the property to its pre-disaster condition? Who is responsible for taking the necessary actions, the residents or the association? We spoke with Tom Licciardi of Accurate Reconstruction in Somerville, New Jersey to answer these questions.
